Play Responsibly,
Stay Safe
Playing at tk10 is a form of entertainment — but it is enjoyable only when done in a controlled and mindful way. On this page we explain how you can set your own limits, recognize warning signs, and get help when needed.
tk10's Commitment to Players
tk10 believes that betting and casino games are worthwhile only when they are a conscious choice — not a way to deal with financial pressure. Our goal is for every player to enjoy themselves while staying in control.
Responsible gaming is clearly stated in our Terms and Conditions. Anyone who wishes to use our services must follow these terms — particularly the policies on age limits and gaming behaviour.
We want players to know that increasing bets in an attempt to recover losses is a dangerous habit. If anyone feels that gaming is affecting other areas of their life, seeking help at the right time is the wisest course of action.
- Users under 21 are not permitted to open an account
- Players can set their own deposit and betting limits
- Self-exclusion can be activated at any time
- Our support team provides assistance when warning signs appear
- Accounts can be temporarily or permanently closed
- We are committed to protecting your personal information
Tools to Control Your Limits
After logging in to tk10, these tools are available from your account settings. If you need help, you can also make a request via 24/7 live chat.
Daily and weekly deposit cap
Set a maximum amount you can deposit within a given period. This is the most effective way to avoid overspending.
Maximum amount per bet
Set a limit on how much you can place on a single bet. This tool is especially useful for preventing large losses.
Session time control
Decide in advance how long you will play in one session. Once the set time is up, your account will automatically send you an alert.
Cooling-off period
Keep your account temporarily inactive for anywhere from 24 hours to 30 days. No bets or deposits can be made during this time.
Long-term account closure
Apply to close your account for 6 months, 1 year, or permanently. Reactivation is not possible during this period.
Daily loss cap
Set in advance how much you can lose in a single day before play stops. Once this limit is reached, the session will end automatically.
Recognize the Warning Signs
Most people play for entertainment and do not run into any problems. But in some cases, gaming habits can gradually slip out of control. If you or someone close to you shows the signs below, it is time to take notice.
Our FAQ page has answers to common questions about responsible gaming that will help you understand the topic better.
Ask Yourself
If you answered "Yes" to any of the questions above, please contact our support team or seek professional advice.
Problem gaming is a behavioural issue — it is not a sign of weakness. With the right help at the right time, it is possible to get out of this situation.
- Spending beyond your budget and struggling to cover everyday expenses
- Becoming neglectful of work, studies, or family responsibilities
- Sleep and health suffering due to staying up late to play
- Lying about or hiding your gaming activity
- No longer feeling satisfied unless you bet more than you used to
- Turning to gaming to escape stress or anxiety
Where to Get Help
Acknowledging the problem is the first and most important step. You are not alone — your family, friends, and professional counsellors are there for you. Visit our About Us page to learn more about us and our values.
We believe that seeking help is a sign of strength. Below are various sources of support.
tk10 Live Chat Support
Talk to our support team in Bengali or English, 24 hours a day, 7 days a week. Get help with setting limits, closing your account, or any other matter.
Contact by Email
Alongside live chat, you can also write to our support team in detail by email. You can contact us in Bengali by email.
Family and Trusted People
Talk openly with close family or friends. Their support can sometimes be more effective than professional advice.
Mental Health Specialists
Seek advice from a psychologist or counsellor trained in behavioural addiction. This is completely confidential.
Support Groups
Sharing experiences with others facing the same challenges and supporting one another plays an important role in recovery.
Build Your Awareness
Learn about the nature, causes, and solutions of addiction. Having the right information makes it easier to make decisions.
Contact tk10 Support
Age Verification
To open an account on tk10 you must be 21 years of age or older — there are no exceptions. Information provided during registration is verified, and accounts will not be kept active without proof of age.
If you suspect that an underage person is using your account, change your password immediately and notify our support team. Parents can also use internet filter software on their devices to block access for minors.
Your Privacy
Any request related to responsible gaming — setting limits, self-exclusion, or account closure — is handled with complete confidentiality. Our Privacy Policy details how your personal information is kept secure.
When self-exclusion is activated, promotional communications are also stopped. We respect your decision.
Request a Limit
You can fill in the form below to send a limit request directly to the support team. Your information is completely secure.
You can also send this request directly via live chat or email us at [email protected].