tk10's Privacy Policy
This policy clearly describes how your personal information is collected, what purposes it is used for, and how securely it is kept.
Introduction and Scope
tk10 (referred to hereinafter as "we", "our", or "the platform") operates an online gaming and sports betting platform for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect about you when you use tk10's services through our website, mobile app, or any other digital channel, how that information is processed, and how securely it is kept.
This Policy is an integral part of our Terms and Conditions. By starting to use tk10's services, you are considered to have given your consent to the data processing practices described in this Policy. This Policy applies to all individuals residing in Bangladesh who use tk10.
We believe privacy is a fundamental right. We are therefore committed to being fully transparent about how we collect and use your information. Please read this Policy carefully, and if you have any questions, contact our support team.
Types of Information Collected
tk10 collects the following types of information:
2.1 Identity Information
- Full name
- Date of birth (for age verification)
- National ID number or passport number
- Photo ID (where applicable)
2.2 Contact Information
- Mobile number
- Email address
- Current address (where applicable)
2.3 Financial Information
- bKash, Nagad, Rocket, or bank account numbers (for deposits and withdrawals)
- Transaction history
- Deposit and withdrawal amounts
2.4 Technical Information
- IP address
- Device identification details (device ID, operating system)
- Browser type and version
- Login time and date
2.5 Gaming Activity Information
- List of games played and betting history
- Bonus and promotion usage history
- Account balance and win/loss records
How Information Is Collected
We collect your information through various methods:
3.1 Information Provided Directly
When you register an account on tk10, log in, make a deposit or withdrawal, contact customer support, or take part in promotional offers, you directly provide us with certain information.
3.2 Automatic Collection
When you use our platform, certain information is collected automatically through cookies, log files, and similar technologies. This includes your device information, browsing behaviour, and the nature of your activity on the platform.
3.3 Information Received from Third Parties
We may also receive necessary information from payment processors (bKash, Nagad, Rocket, etc.) and identity verification agencies. This information is used solely to ensure secure transactions.
Purposes of Using Information
tk10 uses the information collected for the following purposes:
- Account Management: For registration, verification, login, and account security.
- Service Delivery: To provide services related to gaming, betting, deposits, and withdrawals.
- Age Verification: To confirm that a user is 21 years of age or older. The 21+ age requirement applies to all our services.
- Financial Security: To prevent fraud, conduct anti-money laundering (AML) reviews, and ensure secure transactions.
- Customer Support: To resolve your questions and complaints. Our 24/7 live chat and email support team is always available to help.
- Promotional Communications: Subject to your consent, to inform you about bonuses, promotions, and special offers.
- Platform Improvement: To analyse user experience and improve the quality of our services.
- Legal Obligations: To comply with applicable laws and regulations.
We will never use your information for any purpose not stated in this Policy, or for any purpose that requires separate consent from you that has not been obtained.
Sharing Information with Third Parties
tk10 does not sell your information. However, in certain circumstances we may share your information with third parties:
5.1 Service Providers
Information may be shared with payment gateways, identity verification agencies, technology infrastructure providers, and game studios (such as Evolution, Pragmatic Play, JILI) — but only to the extent necessary for operating our services.
5.2 Legal Requirements
We may be required to disclose information under a court order, government investigation, or applicable legal obligation.
5.3 Business Changes
In the event of a change of ownership, merger, or acquisition of tk10, information may be transferred to the relevant parties. We will notify you in advance in such circumstances.
5.4 Responsible Gaming Support
In line with our Responsible Gaming Policy, if a user shows signs of problem gambling, we may share limited information with support organisations.
Cookies and Tracking Technologies
tk10's website and app use various types of cookies and tracking technologies:
6.1 Essential Cookies
These cookies are essential for the platform's basic functions — such as maintaining login status, session security, and retaining data while a game is in progress. Without them, our services will not function properly.
6.2 Functional Cookies
These cookies remember your preferences (such as language and display settings) so that you do not have to configure them again after each login.
6.3 Analytical Cookies
These cookies are used to understand how users interact with our platform. The information collected is completely anonymous and is used only to understand overall trends.
You can control or disable non-essential cookies through your browser settings. However, doing so may limit some features of the platform.
Data Security Measures
tk10 gives the highest priority to the security of your information. We use the following technical and administrative security measures:
7.1 Data Encryption
Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all information exchanged between your browser and our servers secure.
7.2 Access Control
Access to your personal information is restricted to authorised staff only. Each staff member can only view the information they need for their role.
7.3 Secure Payment Processing
All financial transactions through bKash, Nagad, Rocket, and bank transfer are carried out under secure protocols. We never store your full payment details directly on our servers.
7.4 Regular Security Reviews
Our security measures are regularly reviewed and updated to keep your information protected from new types of cyber threats.
However, no method of transmitting information over the internet is 100% secure. We are committed to providing the highest level of protection, but we cannot guarantee complete security in the event of a data breach.
Your Rights
As a tk10 user, you have the following rights:
- Right to Know: You may request to know what information we hold about you.
- Right to Correction: If any of your information is incorrect, you may request that it be corrected.
- Right to Deletion: In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
- Right to Object to Processing: You may object to your information being used for marketing purposes.
- Right to Unsubscribe from Promotional Communications: You may stop receiving promotional emails or messages at any time.
- Right to Close Account: You may close your tk10 account if you wish. The account will be closed after any pending transactions have been settled.
To exercise these rights, please contact our customer support team via live chat or email. We will endeavour to respond to your request within 30 working days.
Data Retention Period
How long tk10 retains your information depends on the type of information and the purpose for which it was collected:
- Account Information: For the entire period the account is active, and for at least five years after the account is closed.
- Financial Transaction Records: For at least five years for financial security and audit purposes.
- Identity Verification Documents: For a specified period as required by law.
- Gaming Activity History: The complete history while the account is active, and for two years after it is closed.
- Communication Records: For up to three years from the date of the support-related communication.
After the specified period, information is securely deleted or anonymised.
Protection of Minors' Information
All tk10 services are for individuals aged 21 years or older only. We do not intentionally collect any information from persons under the age of 21.
We verify age at the time of registration, and if any account is found to belong to a minor, that account is immediately closed and the associated information is deleted.
If you believe that a person under the age of 21 is using tk10, please notify our support team.
Policy Changes
tk10 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the Policy will be revised.
For significant changes, we will notify you directly at your registered email or mobile number. Continued use of the platform after any change will be taken as your agreement to the updated policy.
To know the full terms of our service, please visit the Terms & Conditions page, where all legal terms of service use are described in detail.
Contact & Complaints
If you have any questions, comments, or complaints about this privacy policy, you can contact us:
Email: [email protected]
Live Chat: Available 24/7 via the website and app — support is provided in both Bengali and English.
We take your privacy rights seriously and will try to respond to your message as soon as possible. To learn more about tk10, visit our About Us page.